October 25, 2011 By Christopher Tidball
It has been said that a picture is worth a thousand words. When it comes to insurance claims it can be worth thousands of dollars.
During my tenure as a quality assurance director for a large multinational insurer, I was surprised at the frequency of claims files lacking a quality scene investigation. In many cases, even a trip to Bing Maps or Google Earth would have sufficed, but even these were conspicuously absent. read more..
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