Thursday, March 22, 2012

Opinion: The Economies of Claims Quality

The Correlation Between Skills, Strategy and Organizational SuccessBy
March 9, 2012

"To me, a claims man is a surgeon. That desk is an operating table. And those pencils are scalpels and bone chisels. And those papers are not just forms and statistics and claims for compensation, they're alive, they're packed with drama, with twisted hopes and crooked dreams. A claims man, Walter, is a doctor and a bloodhound...and a cop and a judge and a jury and a father confessor all in one.” ~Barton Keyes, Double Indemnity (1944)  read more..

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