Help Your Customers Avoid Vicarious Liability

October 19, 2011   By Marc Katz

Vicarious liability can add new meaning to the term “special relationship” and cause the accused party to feel anything but special. These special relationships can exist between husbands and wives, and parents and children. In a business setting, vicarious liability typically occurs within the construct of an employer-employee relationship.  read more..

Automation Technology Can Successfully Transform Business

October 20, 2011   By Clare DeNicola

Insurance buyers have enjoyed a soft property-casualty market since 2007, and while there are some signs of the market hardening, most experts project that current conditions will likely continue for another two years.  read more..

Pay it Forward With Customer Service

American Agent & Broker 

October 2011   By Anita Z. Bourke, CPCU, AINS

Do you remember the last time you received really great or really bad customer service? Think about those interactions. How did they make you feel about the company? Were you more or less likely to stay with the company? Would you tell others about your experience? Would you recommend the company?  read more..

True Agent-Carrier Collaboration Requires a Common Platform

October 13, 2011   By Bob Burns

Last March when unveiling the iPad 2, Steve Jobs said, “Technology alone is not enough. That it’s technology married with liberal arts, married with the humanities, that yields us the result that makes our hearts sing.”

He was talking about hardware, but it’s true of software as well.  read more..

ISO Introduces New Tools for Automating Rating Service

October 12, 2011   By Staff Writer

ISO announce the availability of newly formatted algorithm files to accompany ISO Rating Service and ISO Electronic Rating Content. The rating data and the rules for acting upon the rating data are now in formats that can be uploaded to a policy administration system. 

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The Perils Of Copycat Ratemaking

Insurers with less-sophisticated data tools might see “imitation” as a solution—but costs, risks may outweigh benefits
National Underwriter P&C   

October 17, 2011    By David Cummings

It is a time-honored practice in insurance ratemaking for insurers to study their competitors’ rates. And, because of rate regulation, competitors’ price information is a matter of public record. 

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Aug. Employment Numbers Net Loss For Insurance Industry

October 12, 2011   By Mark E. Ruquet

NU Online News Service, Oct. 12, 12:36 p.m. EDT

There were 2,100 fewer jobs in the insurance industry for the month of August, with property and casualty insurance carriers, agents and brokers taking the biggest hit of the nine industry segments. 

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