Claims and Business Intelligence: Adjusters in the Spotlight

September 30, 2011   By Aviva Phillips

Many business intelligence (BI) applications and efforts are focused on policyholders. We know how to monitor and measure the myriad offers, discounts, and special programs we create for them. We know how many times policyholders and prospects are “touched” in our marketing and sales processes. We know the demographic profiles of policyholders and prospects, their buying behaviors, their preferred price points, and their appetites for risk.  read more..

4 Overlooked Documentation Errors That Can Cause E&O

October 12, 2011  By Curtis M. Pearsall

For years, E&O seminars have focused on the issue of documentation. This is primarily due to the premise that the quality and depth of file documentation is a major factor in determining which direction an E&O claim goes. Solid documentation can literally stop a potential claim in its tracks while poor documentation may hurt your agency defense more than you can imagine. read more..

Will Crash-Avoidance Systems Eliminate Accidents?

September 28, 2011   By Greg Horn

Advances in crash-avoidance systems have hit a fevered pace over the last few years, including vehicle-stability technology requirements on all 2012 models aimed at preventing rollover accidents . New advances are possible primarily because of telematics like GPS navigation systems and advanced computer-controlled drive systems. This technology is only the beginning of many incredible things to come—but will it eliminate auto accidents?  read more..

Moody’s: Workers’ Comp Claim-Frequency Increase Adds to Profitability Challenges

October 4, 2011

By Phil Gusman, PropertyCasualty360.com
NU Online News Service, Oct. 4, 12:46 p.m. EDT

Reports from the National Council on Compensation Insurance showing that workers’ comp claim frequency in 2010 increased for the first time since 1997 is credit-negative for property and casualty insurers, says Moody’s, but it’s too early to know if the increase is a cyclical tendency or reversal of the long-term trend.  read more..

Driving Financial Gains with Auto Subrogation

Responding Quickly and Appropriately
October 10, 2011   By Christopher Tidball

What happens when subrogation demands come into your organization? If you are like many in the industry, then responding is not necessarily a high priority. In the eyes of some handling these types of claims, it is often viewed as being just another carrier on the other end of the demand. read more..

The Analytical Insurer

September 14, 2011   By Stuart Rose

Analytics is certainly not new to the insurance industry. It could be argued that the first mortality tables developed in the 18th century were analytics. However, the adoption rate of business analytics within insurance has been slow.  read more..

5 Lessons from Steve Jobs on Agency Succession

August 31, 2011   By Laura Mazzuca Toops, PropertyCasualty360.com

The recent news that Apple CEO Steve Jobs was stepping down from his current position roiled Wall Street, the media and the business community with speculation on whether the tech giant can sustain its competitive and innovative supremacy after the transition.  read more..